ftrack
Find the solution for your business
Try our Academy and Emmy Award-winning solutions today with a free trial. No credit card required.
Monthly
Annual
Save up to 33%
ftrack Review
$15 per user per month$10 per user per month*
Standalone, browser-based media review and approval. For those who only need media review and review management, and nothing more.
Interactive media review
Review management
Unlimited projects
Unlimited reviews
250GB storage
First 7 days free
ftrack
$30 per user per month$25 per user per month*
Full production tracking, scheduling and media review. For those who need to track, manage, and review projects from end to end.
Planning, scheduling and tracking
Interactive media review
Project reports
ftrack API
250GB storage
First 14 days free
Enterprise
Billed annually onlyContact us
Everything in ftrack plus:
A dedicated account manager
Optional self-hosting
Additional staging server
Optional priority support
And much more
Optional-add ons
Boost your use of ftrack with these packages
Monthly
Annual
Save up to 33%
Review Pro
$150 per user per workspace$120 per user per workspace*
10 people in synced review, 4k video playback, watermarking, security permissions, 250GB+ storage, and more. Add to Studio, Review, or Enterprise accounts.
500GB storage
$30 per user per workspace$25 per user per workspace*
Increase the amount of storage available in your ftrack workspace. Add to ftrack, ftrack Review, or Enterprise accounts.
*Billed annually
Compare ftrack's products
- Project management
- Review and approval
- Views and reporting
- Developer tools
- Security
- Support
Frequently asked questions (FAQ)
How does the free trial work?
You can try the fully-featured and unrestricted free trials of Review, Studio, and cineSync on commercial projects, with as many users as you need with no credit card required. You can cancel your trial at any time and still have access for the remainder of the trial period. If you continue onto the paid plans, all of your data will remain so you can continue with your project uninterrupted. For further questions about evaluating our products, please contact sales@ftrack.com.
Do clients and external collaborators invited to a review count toward our seats?
No, that would be mean! An unlimited number of clients can be added to an account, absolutely free. Clients will be able to join reviews that are shared with them and will not have access to your schedule and projects.
How can I make changes to my plan?
You can make changes to your plan online at any time. In ftrack, sign in and select Subscription and Billing under your account in the top right corner.
What forms of payment do you accept?
You can purchase ftrack with any major credit card: Visa, MasterCard and American Express. For annual subscriptions, we can issue an invoice payable by bank transfer.
How much media storage do I get?
Both ftrack Review and ftrack plans come with 250 GB of storage, with the option to add more. Please note, this storage is geared more toward your online review media files, thumbnails, and metadata. Not production storage of your day-to-day work files. To learn more about linking your existing on-prem storage to ftrack, see this article. Don’t hesitate to contact support@ftrack.com if you have any questions about support.
Can I mix ftrack, ftrack Review, and Enterprise plans?
All product plans have their own workspace and are independent of other products and workspaces. We don’t currently support the ability to have more than one product accessible via a single workspace, therefore all users must be on the same plan.
How secure is ftrack?
Data protection is a priority to ftrack. All communication with ftrack is sent over a SSL/HTTPS connection, the same technology used by banks. ftrack also has a powerful granular permission system for both your users and the custom data that you create. Our cloud-hosted plans run on ISO 27001 certified data centers.
ftrack has also completed and passed a Trusted Partner Network (TPN) assessment and an audit by cybersecurity experts Bishop Fox. ftrack also offers numerous security features, such as single sign-on, two-factor authentification, private projects and more.
How do I cancel my paid subscription?
To cancel your paid subscription plan in ftrack, sign in and select Subscription and Billing under your account in the top right corner, then select Cancel Subscription. Pre-paid service will continue until the end of your subscription period, at which time your plan will not renew.
Can I mix monthly and annual plans?
Absolutely! We understand that projects and workloads can ramp up and down, we’ve been there before. With ftrack, we give you the flexibility to have both monthly and annual plans to suit your needs. Want to get 10 annual seats for your core team and a further 30 monthly seats for freelancers? With ftrack, you can. However, please note that the Enterprise plan is only available on an annual subscription only.
Will I be charged sales tax?
Tax fees will be added as applicable by law in your country/state/province based on the billing address provided.
What is a workspace?
A workspace is where all of your projects exist, accessible on company-name.ftrackapp.com, where company-name is the name of your workspace.
Can I upgrade my account if I decide I need more users?
Accounts may be upgraded or renewed by logging in to your account portal through our website.
How do I cancel my free trial?
At the end of your trial period, unless you add billing information, your site will automatically be torn down and all data destroyed.
How do I buy an add-on for my plan?
In ftrack, add-ons available on your plan can be purchased directly from your workspace in Subscription and Billing settings. Additionally, you can contact sales@ftrack.com to buy an add-on for your workspace.
What support do I receive?
Standard support
Support Hours for standard issues
M-F 8AM – 6PM CET
M-F 8AM – 6PM PT (Pacific)
Support Hours for critical issues
M-F 8AM – 6PM CET
M-F 8AM – 6PM PT (Pacific)
Max first response time standard issues
24h
Max first response time critical issues
6h
Enterprise support
Support Hours for standard issues
M-F 8AM – 6PM CET
M-F 8AM – 6PM PT (Pacific)
Support Hours for critical issues
24/7
Max first response time standard issues
12h
Max first response time critical issues
1h
We have email support M-F 8AM – 6PM CET and 8AM – 6PM PT (Pacific) and depending on support level, support email monitoring 24/7 for critical issues.
Standard support
Support Hours for standard issues
M-F 8AM – 6PM CET
M-F 8AM – 6PM PT (Pacific)
Support Hours for critical issues
M-F 8AM – 6PM CET
M-F 8AM – 6PM PT (Pacific)
Max first response time standard issues
24h
Max first response time critical issues
6h
Enterprise support
Support Hours for standard issues
M-F 8AM – 6PM CET
M-F 8AM – 6PM PT (Pacific)
Support Hours for critical issues
24/7
Max first response time standard issues
12h
Max first response time critical issues
1h
Can I host an ftrack server locally?
Yes, we support local hosting behind your corporate firewall for Enterprise customers with licenses billed annually – conditions apply, please contact sales@ftrack.com for more information or visit the ftrack Enterprise enquiry page.
Start a free trial today
TOUCH
Production tracking in ftrack
TOUCH
Browser-based review in ftrack Review