Our team offers award-winning support to our customers by providing in-depth guidance and product best practices.

With expert product knowledge and extensive customer experience, our global support team is committed to helping you optimize your video workflows and deliver a broadcast-quality streaming experience for your customers.


2021 Stevie Award Winner for Support Department of the Year

We are proud to have won the prestigious American Business Awards Stevie award for Excellence in Customer Service in 2018, 2019, and the Stevie award for Support Department of the Year in 2021.

Explore Our Support Resources

Help Center

We pride ourselves on making it simple for you to find the answers you need, when you need them. In our Help Center, explore topics, search by question, or access your personalized support account.

Once signed in, you can view status updates on open requests or access your request history in a single pane of glass.

Add-On Services - Icons (General Advanced Enterprise Support)

Support Tier Packages

We understand the commitment it takes to build and deploy end-to-end video products, and we go above and beyond to provide the same level of commitment in supporting all our customers.

Support documentation is available 24/7 in our Help Center, but for those looking for additional assistance, we offer three tiers of support packages available as add-ons to any plan so you can customize the level of support assistance that best suits your business needs.

Developer Hub

As a tech-first company, we sympathize with your need as a developer to interact with the tools you'll be using before you start.

Our API Documentation provides developer-friendly resources that make it easy to create custom video management APIs, reference and review common use cases, and interact directly with our APIs.



Take a look at some of the Frequently Asked Questions to learn more about how to best leverage our support resources.

Need industry leading support for your video infrastructure?