Your Partner to Success

Embark on a transformative journey with Backlight's integrated ecosystem of customer success, customer support, and technical account management teams.

From crafting tailored solutions to guiding your technical endeavors and providing unwavering support, we are committed to elevating your streaming capabilities, optimizing workflows, and delivering broadcast-quality experiences for your valued audience.

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Customer Success

Our Customer Success team is by your side throughout the post-sale process. As your main point of contact, your Customer Success Manager guides you through onboarding and delivery of your video software toolsets to ensure your Backlight solution enables you to accomplish your business objectives.

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Technical Account Management

Unlock award-winning in-depth guidance and product best practices from the technical experts.

Our global technical Account Management team is committed to helping deliver and optimize your video workflows and provide a broadcast-quality streaming experience for your customers. From personalized architecture designs to navigating third-party integrations, Backlight's Technical Account Management team is your steadfast partner in achieving success.

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Customer Support Team

Backlight's Customer Service Team is committed to supporting your streaming endeavors and ensuring your success. They’ll help you troubleshoot and resolve any problems that may arise. Get the level of support you need by choosing from a range of support packages.

With a range of customer service add-ons, including advanced support packages, live event monitoring, and enablement services, they empower you to deliver reliable, enterprise-grade video products at scale.